A typical working day in the life of a Customer Services Graduate:


8.00am - 9.00am – I arrive at the office. This could be over a number of different office locations in the region depending on where I am working that week.

9.00am - 10.00am – I normally grab some breakfast and eat while I look over and respond to any emails that I have received whilst out of office. I also spend some time with my team members and discuss if there’s anything we need to speak about.

10.00am – 12.00am – I scheduled in a team progress meeting which I led to discuss customer applications and how they are progressing. The meeting is also a good opportunity to discuss our new database system, which the teams are excited about and are currently having training on. It’s always good to get as much feedback as possible because the system has just gone live!


12.00pm – 1.00pm – I pick up some lunch at the canteen and then travel to a meeting I have organised with a customer.

1.00pm – 2.00pm – Today I am meeting with a range of different parties about a new development site. The meeting is really a start up meeting to see what the customer’s needs are and how Anglian Water can best help. It’s really interesting to participate in meetings with Anglian Water managers, senior directors from building company’s and contractors who have a wealth of experience.

2.00pm - 3.00pm – After my meeting I head back to the office and help a customer who has a billing query which has been escalated to me. I need to gather some further information with our Income team before I get back to the customer but give them a call to let them know I am looking into it for them.

3.00pm – 4.30pm – I then get to work on a project which I have been assigned to improve our external website for our customers to make it simpler and easier to use. I’m in discussions with our social media manager who is going to help me create a You Tube video to put on the website.

4.30-5.00pm – I send some final emails and then head to the gym.

7.00pm – Tonight I am meeting with the other graduates for a meal at our local pub. It’s always really nice to catch up with everyone and share what we’ve been up to that day over a drink, or two! Not to mention planning what we will get up to that weekend. This weekend it’s cycling around Rutland Water